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Shipping & Returns

Shipping Policy

​All items are shipped through USPS postal service.

Return & Exchange Policy

1. If your product is damaged, defective, incorrect, or incomplete at the time of delivery, please file a return request on the website within 14 days of the delivery date.

 

2. There is no refund or return on the service plan, plan pins, activated sim cards.

 

3. For device-related issues after usage or the expiration of the return window. For more information on warranty claims please view our Warranty Policy below.

 

Brand Warranty: This limited warranty is directly offered by the manufacturer of the product. For product defects under normal use circumstances and at the discretion of the company, the brand will provide free of charge repair and/or replacement services within the warranty period. MYFreeSIMCard does not take any responsibility for these after-sale services. Customers will directly approach the brand through their authorized service centers to submit products for repair/replacement under warranty.

 

Valid reasons to return an item

 

1.Delivered Product is damaged (physically destroyed or broken) / defective (dead on arrival)

 

2.Delivered Product is incorrect (presentation different on website) / incomplete (missing parts)

  • How do I add a new question?
    To add a new question go to app settings and press "Manage Questions" button.
  • Can I insert pictures in my FAQ?
    Yes! To add a picture follow these simple steps: Enter App Settings Click the "Manage Questions" button Click on the question you would like to attach a picture to When editing your answer, click on the picture icon and then add an image from your library
  • Can I insert a video in my FAQ?
    Yes! Users can add video from YouTube or Vimeo with ease: Enter App Settings Click the "Manage Questions" button Click on the question you would like to attach a video to When editing your answer, click on the video icon and then paste the YouTube or Vimeo video URL That's it! A thumbnail of your video will appear in answer text box
  • How do I edit or remove the "FAQ title"?"
    The FAQ title can be adjusted in the settings tab of the App Settings. You can also remove the title by unchecking its checkbox in the settings tab.
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