Shipping & Returns
Shipping Policy
​All items are shipped through USPS postal service.
Return & Exchange Policy
1. If your product is damaged, defective, incorrect, or incomplete at the time of delivery, please file a return request on the website within 14 days of the delivery date.
2. There is no refund or return on the service plan, plan pins, activated sim cards.
3. For device-related issues after usage or the expiration of the return window. For more information on warranty claims please view our Warranty Policy below.
Brand Warranty: This limited warranty is directly offered by the manufacturer of the product. For product defects under normal use circumstances and at the discretion of the company, the brand will provide free of charge repair and/or replacement services within the warranty period. MYFreeSIMCard does not take any responsibility for these after-sale services. Customers will directly approach the brand through their authorized service centers to submit products for repair/replacement under warranty.
Valid reasons to return an item
1.Delivered Product is damaged (physically destroyed or broken) / defective (dead on arrival)
2.Delivered Product is incorrect (presentation different on website) / incomplete (missing parts)